Client satisfaction is not just measured from a commercial perspective, but is rather part of a continuous service that extends after the sale has been finalised in order to quickly respond to any difficulties the client may have in terms of the possible malfunctioning of their machinery.

There are countless stories of clients lamenting the support services of their suppliers because once the transaction is over, they no longer respond as quickly as before, or propose extremely long action timescales because they prefer to focus on purchasing customers. In contrast, providing a complete, continuous service of consistent speed and efficiency is the cornerstone of our company.

Where action is needed a long way from our headquarters, we rely on close partnerships with the leading assistance centres collaborating with our suppliers.

These are located all over Italy and abroad. SA.T. Forniture Alberghiere is a leading name in the sector and a dependable partner. Our technicians are always up-to-date with new developments and modifications to the structural parts of each machine and regularly attend training courses organised by our suppliers for all products. We have an optimised system for recording and managing calls for technical assistance (an adaptation of the triage process - action priority is assigned based on the type and gravity of the problems affecting the machinery in need of attention), even if the equipment was not bought from SA.T. Forniture Alberghiere, with a quick response time of within 24 hours of the call.

We manage planned and emergency maintenance work, have a warehouse containing over 1,000 spare parts in constant supply and collaborate with assistance centres across Italy.

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